Comments on: Keys to Understanding The Future of Voice http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice Mashing Voice and Process without Mercy Mon, 25 Jul 2011 03:38:42 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Chris LaBarbera http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice/comment-page-1#comment-509 Chris LaBarbera Mon, 12 May 2008 20:44:55 +0000 http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice#comment-509 I agree with you on the CTI subject. Voice went to VOIP and the major players are still selling a circa 1995 CTI solution, complete with CTI servers, thick clients and a lack of scalability. The big push of the next generation of telephony applications will need to include data packets, with useful information embedded in the IP header (signed and encrypted of course) that can be used by applications to deliver features that were never imagined before. The next big challenge in the future of voice is to move away from the "old iron" PBX vendors and recognize that an ACD is simply a decisioning system that aligns call types with agents. Ever since the dawn of Netscape, web servers have been dominating ecommerce, banking and social networking sites. These are all based on decisioning engines. Its time to push telephony into the same category as web services. Embrace the rules engines, the transport and the resiliency of the web services architecture and simply throw voice at it as a "streaming media service". I agree with you on the CTI subject. Voice went to VOIP and the major players are still selling a circa 1995 CTI solution, complete with CTI servers, thick clients and a lack of scalability. The big push of the next generation of telephony applications will need to include data packets, with useful information embedded in the IP header (signed and encrypted of course) that can be used by applications to deliver features that were never imagined before. The next big challenge in the future of voice is to move away from the “old iron” PBX vendors and recognize that an ACD is simply a decisioning system that aligns call types with agents. Ever since the dawn of Netscape, web servers have been dominating ecommerce, banking and social networking sites. These are all based on decisioning engines. Its time to push telephony into the same category as web services. Embrace the rules engines, the transport and the resiliency of the web services architecture and simply throw voice at it as a “streaming media service”.

]]> By: Noel Huelsenbeck http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice/comment-page-1#comment-497 Noel Huelsenbeck Thu, 08 May 2008 23:16:43 +0000 http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice#comment-497 You're right voice hasn't changed much. As you mention costs have been reduced but the often mentioned death of the public switched telephone network has yet to happen. Seems like every year for the last 10 or so years TDM was supposed to be dead. We audit invoices and provide carrier consulting for a hundred or so enterprises and they still mostly use traditional TDM PRI's for local and LD, some early adopters that embraced new technologies like SIP and hosted VoIP came running back to TDM. The tail is still wagging. You’re right voice hasn’t changed much. As you mention costs have been reduced but the often mentioned death of the public switched telephone network has yet to happen. Seems like every year for the last 10 or so years TDM was supposed to be dead.

We audit invoices and provide carrier consulting for a hundred or so enterprises and they still mostly use traditional TDM PRI’s for local and LD, some early adopters that embraced new technologies like SIP and hosted VoIP came running back to TDM. The tail is still wagging.

]]> By: Ike Elliott http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice/comment-page-1#comment-490 Ike Elliott Tue, 06 May 2008 02:36:25 +0000 http://thethomashowecompany.com/387/keys-to-understanding-the-future-of-voice#comment-490 Excellent post, Thomas. Well done. Excellent post, Thomas. Well done.

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