What We Do
Business Process Management Consulting
Our customers know their business; we know how to make it run faster and more efficiently, while at the same time making customers happier. Applying real time communications to existing business processes eliminates delays, increases quality, predictability, and allows customers to gain visibility into how their needs are met. We work in partnership with your team to identify the places where voice makes the most difference, to map out real time communications strategies and to provide insight into critical business decisions.
- Business Process Improvement Using Voice and Real Time Communications
- Enterprise Level Communications Evaluation, Planning and Procurement
- Vendor and Service Provider Technical Strategy
- Voice Over IP Security Audits and Penetration Testing
- White Paper and Business Case Development
- Merger, Acquisition and Investment Due Diligence
Enterprise Application Development
Protect your company’s investment in telecommunications equipment, training and support, while at the same time extending your existing application infrastructure with real time communications. We work with your enterprise developers to extend your legacy applications in cost effective but powerful ways using your existing equipment, proprietary and open source components.
- Voice Mashups
- Communications Enabled Business Process (CEBP) Applications
- Proprietary and Open Source PBX Solutions
- Open Source Call Centers
Training Programs
Extending the business process using Voice is more a matter of imagination than it is of implementation. We work with industry leading enterprises around the world to help them imagine better ways of delivering excellence to their customers. Our team, in partnership with PulverMedia, provides training at every major VON show and, upon request, can provide a more intensive and tailored training session to your team.
- Executive Workshops on Communication Enabling Businesses
- Developer Training
